Frequently Asked Questions
Whether you've never hired a security company before or you're looking to switch providers, here are answers to the questions we hear most.
Security guard pricing depends on several factors: armed vs. unarmed, number of hours, number of guards, and the complexity of the assignment. Unarmed guards typically range from $25–35/hour. Armed guards range from $30–50/hour. We'll give you a detailed quote after understanding your specific needs — no hidden fees, no surprises.
Unarmed guards handle access control, patrols, monitoring, and incident reporting without carrying a firearm. They're ideal for office buildings, retail, and most commercial properties. Armed guards carry a licensed firearm and are trained for higher-risk environments like banks, government facilities, late-night operations, and locations where the threat level is elevated. We'll help you determine which is right for your situation.
For most assignments, we can have guards on-site within 48–72 hours of signing a contract. Emergency or urgent situations may be accommodated faster — call us and we'll work with you.
Yes. Every Sternwall officer undergoes a comprehensive background check including criminal history, employment verification, and drug screening. We also verify all required state licenses and certifications.
Yes — that's actually how we prefer to operate. We assign dedicated teams to each client site so your officers know your facility, your people, and your procedures. Consistency is one of our core principles.
Our 24/7 operations center monitors every shift via GPS check-ins. If a guard fails to check in, we're alerted immediately and dispatch a replacement. You're also notified in real time through your client dashboard. Empty posts don't happen on our watch.
Yes. We provide event security for corporate events, concerts, sporting events, private parties, and any gathering that needs professional security presence. Contact us with your event details for a quote.
We serve clients across multiple states. Contact us to discuss your location and we'll let you know how we can help.
Three things: we're owner-operated (you talk to leadership, not a call center), we use technology to keep you informed in real time (GPS tracking, live dashboards, automated reports), and we invest in our guards (better pay, better training, lower turnover). Most security companies sell you a contract and disappear. We don't.
If you're asking, there's probably a reason. Maybe you've had an incident, or you're worried about one. Maybe your employees don't feel safe, or your insurance company is asking questions. We offer a free property assessment — we'll walk your site, identify any risks, and give you an honest recommendation. If you don't need security, we'll tell you.